Important Information
Policies
To help make your stay at Holiday Inn Express & Suites Portales in Portales as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Important information to review before arriving at Holiday Inn Express & Suites Portales.
Check-In and Check-Out
Check-in at Holiday Inn Express & Suites Portales typically begins during the afternoon once guest rooms have been prepared for arriving visitors. Check-out generally takes place in the late morning so housekeeping staff can prepare rooms for incoming guests.
Identification Requirements
Guests checking in may be asked to present valid government-issued identification along with a payment method to confirm their reservation and complete registration.
Smoking Guidelines
The property maintains designated non-smoking rooms and indoor areas in order to provide a clean and comfortable environment for all guests.
Pet Policy
Policies regarding pets may vary depending on availability and hotel guidelines. Guests traveling with pets are encouraged to confirm the policy prior to arrival.
Reservation and Cancellation
Reservation and cancellation terms depend on the booking conditions selected at the time of reservation. Guests should review the booking confirmation to understand applicable cancellation timelines.